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PRIVACY POLICY
The protection of your personal data is essential to us, we would like to inform you through this personal data protection policy of the way in which we collect and process this data.
This privacy policy defines and informs you of the way in which we use and protect the information that you transmit to us, where applicable, when you use this site accessible from the following URL: https://shop.lhydroptere .com/ (hereinafter the “Site”).
Please note that this confidentiality policy may be modified or supplemented at any time, in particular with a view to complying with any legislative, regulatory, jurisprudential or technological developments. In such a case, the date of its update will be clearly identified at the top of this policy. These modifications bind the User as soon as they are put online. The User should therefore regularly consult this confidentiality and cookie use policy in order to be aware of any modifications.
PERSONAL DATA
Generally speaking, you can visit the Site without providing any personal information about yourself. In any case, you are in no way obliged to send us this information. However, in the event of refusal, you may not be able to benefit from certain information or services that you have requested.
As such, we may, in certain cases, ask you to provide information (hereinafter your “Personal Information”):
first and last name ;
email address ;
sex;
telephone number;
address ;
age/date of birth;
your opinion on our products;
payment information (on e-commerce Media);
your purchase history (on e-commerce Media);
any special requests you may send to us (mainly for archiving purposes);
photos or videos of you that you want to share;
information related to surveys that we use for statistical purposes.
By providing this information, you expressly agree that it will be processed for the purposes indicated in point 2 as well as for the purposes stated at the end of each form.
In accordance with the General Data Protection Regulation adopted by the European Parliament on April 14, 2016, and the Data Protection Act of January 6, 1978 as amended, we inform you of the following points:
1. IDENTITY OF THE CONTROLLER
The data controller is the company L’HYDROPTERE 2.0, whose address is L’HYDROPTERE 2.0, Technocampus Composite, Chem. du Chaffault, 44340 Bouguenais :
2. PURPOSES OF PROCESSING
We may process your Personal Information:
in order to provide you with the information or services that you have requested to receive (ordering a product for sale on our Site or sending our newsletters following registration on your part); and or
in order to collect information allowing us to improve our Site, our products and services (in particular through cookies); and or
in order to be able to contact you about possible events related to our activity, including in particular product updates and customer support.
3. RECIPIENTS
We are the sole recipient of your Personal Information. These, whether in individual or aggregate form, are never transmitted to a third party, notwithstanding the subcontractors we use (you will find more information about them in point 7). Our company does not, under any circumstances, sell the personal data of visitors and Users of its Site.
4. SHELF LIFE
Your Personal Information is kept by our company only for the time corresponding to the purpose of collection as indicated in 2 above which cannot in any case exceed 24 months.
5. COMPUTER RIGHTS AND FREEDOMS
You have the following rights regarding your Personal Information, which you can exercise by writing to us at the email address or at our postal address (See point 1) or by using the contact form on our Site.
If you are already a customer, you can directly modify your personal information and download all the data that we keep for tracking your orders and our relationship directly into your customer account.
RIGHT OF ACCESS AND COMMUNICATION OF DATA
You have the right to access Personal Information which concerns you. However, due to the obligation of security and confidentiality in the processing of personal data incumbent on us, you are informed that your request will be processed provided that you carry proof of your identity, in particular by producing a scan of your valid identity document (in the event of a request via our dedicated electronic form) or a signed photocopy of your valid identity document (in the event of request made in writing).
We will be entitled, where applicable, to object to requests that are manifestly abusive (due to their number, repetitive or systematic nature). To help you in your process, particularly if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, you will find, by clicking on the following link, a model letter developed by the CNIL.
https://www.cnil.fr/fr/modele/courrier/entreprises-son-droit-dacces
RIGHT TO RECTIFICATION OF DATA
Under this right, the legislation authorizes you to request the rectification, updating, blocking or even erasure of data concerning you which may prove to be inaccurate, erroneous, incomplete or obsolete.
You can also define general and specific guidelines relating to the fate of personal data after your death. If applicable, the heirs of a deceased person may demand to take the death of their loved one into consideration and/or to make the necessary updates.
To help you in your process, particularly if you wish to exercise, on your own behalf or on behalf of one of your deceased loved ones, your right of rectification by means of a written request to the postal address mentioned in point 1, you will find by clicking on the following link a model letter developed by the CNIL.
https://www.cnil.fr/fr/modele/courrier/rectifier-des-donnees-incompletes
RIGHT OF OPPOSITION
The exercise of this right is only possible in one of the following two situations:
When the exercise of this right is based on legitimate reasons;
When the exercise of this right aims to prevent the data collected from being used for commercial prospecting purposes. To help you in your process, particularly if you wish to exercise your right of opposition by means of a written request addressed to the postal address indicated in point 1, you will find by clicking on the following link a model letter developed by the CNIL.
https://www.cnil.fr/fr/modele/courrier/supprimer-des-information-vous-concernant-dun-site-internet
6. RESPONSE TIMES
We undertake to respond to your request for access, rectification or opposition or any other additional request for information within a reasonable period of time which cannot exceed 1 month from receipt of your request.
7. AUTHORIZED SERVICE PROVIDERS AND TRANSFER TO A THIRD EUROPEAN UNION COUNTRY
We inform you that we use authorized service providers to facilitate the collection and processing of the data that you have communicated to us. These service providers may be located outside the European Union and have communication of data collected through the various forms present on the Site (with the exception of the form allowing you to exercise your Data Protection rights which is offered and used by us alone).
8. COMPLAINT TO THE COMPETENT AUTHORITY
If you consider that our site is not respecting its obligations with regard to your Personal Information, you can send a complaint or a request to the competent authority. In France, the competent authority is the CNIL to which you can send a request electronically by clicking on the following link:
https://www.cnil.fr/fr/plaintes/internet.
Unless express consent is required by your country's data protection laws, by using these Materials (as defined above), you consent to our collection and use your personal data in the manner described in this Policy and the transfer of your personal data to countries other than your own (including to countries outside the European Union).
COOKIES
WHAT IS A COOKIE ?
A “cookie”, also called a connection cookie, is a small text file, placed by the server of a website on the hard drive of the terminal that you use to consult a website, i.e. your computer, tablet or smartphone.
WHAT'S THE POINT ?
These cookies allow information to be stored on your terminal or to access information that is already stored there.
By collecting and storing information about your browsing, cookies allow us to better understand the behavior of users of our site and thus help us to provide you with quality use and service during your visit and, in this way, to offer you the best possible experience on the site.
Cookies do not store any sensitive personal data vus concerning, but simply recognize the device you are using to allow us to understand the way in which you browse the site and thus improve its quality and facilitate your navigation.
As the issuer of cookies, we are the only ones capable of reading or modifying the information contained in the cookies that we place on your terminal during your navigation on the site.
WHAT COOKIES ARE USED ON THE SITE AND FOR WHAT PURPOSES?
To make your navigation on the site always more pleasant and easier, but also to know you better, we use several types of cookies that may be saved on your terminal during your navigation on our site.
Cookies may also be issued by third parties, in particular social networks through the use of sharing buttons.
Generally speaking, cookies can be distinguished into two categories:
– Cookies whose sole purpose is to enable or facilitate communication by electronic means or which are strictly necessary for the provision of an online communication service at the express request of the user: these cookies may be placed without your prior consent;
– Other cookies whose purposes can be varied: statistics, audience measurements, sharing of content on social networks, etc. : these cookies are subject to your consent before being placed on your terminal
ESSENTIAL TECHNICAL COOKIES
The purposes of each type of cookie used on the site are described below.
We use technical cookies which are essential for your navigation on the site, its proper functioning and access to the various products and services offered there.
They allow us to offer you essential services such as:
– Access to your personal spaces, such as your customer or user account, and to the content reserved for you there based on the information transmitted when creating your account;
– The proper functioning of your shopping cart, by memorizing the products or services ordered up to the confirmation page of your order;
– Information on the presence of cookies when you first browse the site, by displaying a banner.
FUNCTIONAL TECHNICAL COOKIES
The technical cookies we use are those offered by PRESTASHOP and OUR HOST (refer to the general conditions of use).
To the extent that these cookies are strictly necessary, they may be placed without your prior consent.
Important :
These cookies are strictly necessary for the use of the site. If you decide to deactivate them, we cannot guarantee you access to the site, normal navigation and the correct functioning of the services offered there.
We use functional technical cookies which aim to streamline your navigation on the site and allow optimal use of its various features.
Their purpose is also to make the operation of the site more user-friendly by offering you a more personalized online experience.
These cookies are used to:
− Adapt and optimize the presentation of the site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) depending on the type of terminal you use and the viewing or reading software that it includes;
− Identify you when you connect to the site, by memorizing your usernames and passwords, so that you do not have to enter this information manually each time you visit;
− Facilitate your searches by maintaining your automatic searches and memorizing your preferences;
− Improve your user experience by pre-filling certain form fields with information relating to forms that you have already completed on the site.
PERFORMANCE COOKIES
The functional technical cookies that we use are those offered by PRESTASHOP.
These functional technical cookies are not essential for the proper functioning of the site but their main objective is to facilitate your navigation and the provision of improved services.
We use performance cookies to analyze the use made of the site in order to optimize its operation and performance and to improve your browsing experience.
These cookies are used to:
– Establish site attendance and usage statistics;
– Record the number of visitors;
– Analyze the number of pages visited, the frequency, duration and recurrence of visits;
– Record how you use the site.
THIRD-PARTY COOKIES
The personal cookies we use are those offered by GOOGLE ANALYTICS and SOCIAL NETWORKS.
The Google Analytics Cookie allows the collection of information on how you use our site. User data is anonymous.
The site offers you the use of sharing buttons allowing you to share content from the site to social networks (Facebook, Twitter, Google Plus, Linkedin, Viadeo, etc.).
They are integrated via third-party applications that can issue cookies.
When you use these sharing buttons, a third-party cookie is installed by the social network concerned on your device.
THIRD-PARTY VIDEO VIEWING COOKIES
The site integrates content belonging to third parties, and in particular modules allowing you to view videos in order to enrich the site with multimedia content.
Third-party providers of these services (YouTube, Dailymotion, Vimeo, etc.) may also set cookies when you visit the site and thus be informed of your navigation on the site.
We invite you to consult the personal data protection policies specific to each of these third parties in order to be aware of the purposes of use, in particular advertising, of the information that they can collect thanks to these functionalities.
Other third-party cookies
The social network providing the application button is likely to identify you using this button even if you do not use it, simply because your account on this social network is activated on your terminal when you browse the site.
We invite you to consult the personal data protection policies specific to each of these social networks in order to be aware of the purposes of use, particularly advertising, of the information that they can collect using these application buttons.
The site integrates content belonging to third parties, and in particular modules allowing you to view videos to enrich the site with multimedia content.
Third-party providers of these services (YouTube, Dailymotion, Vimeo, etc.) may set cookies when you visit the site and thus be informed of your navigation on the site.
We invite you to consult the personal data protection policies specific to each of these third parties in order to be aware of the purposes of use, in particular advertising, of the information that they can collect thanks to these functionalities.
The site integrates content belonging to third parties through the use of iframes tags, allowing content (text, image, etc.) from a third-party server to be displayed on the site.
The publishers of the sites contained in these iframes may set cookies when you browse the site.
We invite you to consult the personal data protection policies specific to each of these third parties in order to be aware of the purposes of use, particularly advertising, of the information that they may collect using these iframes.
HOW LONG ARE COOKIES KEPT?
The shelf life of cookies placed on the site varies depending on their type.
In accordance with the recommendations of the CNIL and the regulations relating to the protection of personal data, cookies requiring the consent of the Internet user must have a lifespan limited to 13 months after their first deposit on their terminal, which cannot be extended during new visits to the site.
HOW TO ACCEPT OR REFUSE THE DEPOSIT OF COOKIES?
You can at any time express or modify your wishes regarding cookies, and in particular withdraw your consent.
EXERCISE YOUR CHOICES DEPENDING ON THE BROWSER USED
To do this, you must configure your browser software so that cookies are saved on your terminal or, on the contrary, that they are rejected, either systematically or depending on their issuer.
You can also configure your browser software so that you are offered the acceptance or refusal of cookies from time to time, before a cookie is likely to be stored on your terminal.
If you refuse the deposit of technical cookies, it is possible that you will not be able to benefit from certain functionalities of the site.
If you have decided not to give your consent to the use of cookies that require it or if you have revoked it, you will then be able to benefit only from the functionalities of the site whose use does not require such cookies and functionalities of the site potentially likely to integrate content from third parties will not be offered to you.
For cookie management, the configuration of each browser is different. Below you will find the links or procedures allowing you to access detailed information on cookie settings:
– Internet Explorer: https://support.microsoft.com/fr-fr/windows/supprimer-et-g%C3%A9rer-les-cookies-168dab11-0753-043d-7c16-ede5947fc64d#ie=ie-11
– Google Chrome: https://support.google.com/chrome/answer/95647?hl=fr&hlrm=en
– Mozilla Firefox: https://support.mozilla.org/fr/kb/protection-renforcee-contre-pistage-firefox-computer?redirectlocale=fr&redirectslug=activate-desactivate-cookies-preferences
– Safari: click the Settings button, then Preferences. In the window that appears, choose Privacy/Security and click Show Cookies. Select the Cookies you want to deactivate then click on Clear or Clear All.